IMPORTANT PLEASE READ - DISPENSARY

Tues 19th Sept & Tues 26th Sept 2023

Due to flu and covid clinics on the above dates, the dispensary will be closed for medication collection from 12pm-6pm.

We apologise for any inconvenience.

Flu vaccinations and Covid Autumn Boosters Update

We are offering Autumn Covid boosters at our flu clinics for over 65s and clinically vulnerable patients. All eligible patients will be invited. If we have your mobile phone number you will be sent a link which will enable you to book an appointment. We will contact remaining patients by phone or letter.

 If you book an appointment please ensure you attend. Non attenders cause other patients who could have taken the appointment a delay in their vaccinations being administered. It wastes nurse time and NHS resources. Thank you for being considerate to other patients.

Helperby Surgery UPDATE

We are pleased to confirm that from Monday 4^th September 2023 our branch surgery will be opening from 8.30am to 12.30pm Monday to Friday.

Here are the key details:

Opening Hours:

8.30am - 12.30pm

Medication Collection Hours:

10.30am – 12.30pm

Please note that ONLY during the specified medication collection hours, will you be able to pick up your prescribed medications. Please note there will be NO dispensary service including a dispenser on site, but prescriptions can be collected from the reception during these times. Please allow 5 working days between ordering and collection. A text message will be sent when they are ready if we have your mobile number.

We would like to introduce Kelly, who is our new patient adviser/receptionist at the Helperby branch. She will be on site to assist you with appointments, prescription collection and general enquiries. She cannot answer dispensary queries but will ensure you are given the correct pathway for your enquiry.

We respectfully ask that all surgery staff are treated without aggression, threat or abuse. Please see our website for our zero-tolerance policy.

We will be reviewing these arrangements over the coming months.  

Knaresborough Bed Race UPDATE

 Current Situation

IMPORTANT message from the Partners

Please read before contacting the surgery

We are currently experiencing unprecedented levels of demand at the surgery, with appointments greatly exceeding the British Medical Association’s recommended maximum every day.

We are doing everything we can to continue to offer a safe and responsive service for all of our patients, but we also need your help.  There are several things you can do.

Both the NHS website, and Patient UK, can also be useful for wider health issues in both adults and children.  It’s also worth remembering that if you have a musculoskeletal problem (such as a bad back or joint pain) you can ask to be referred directly to the “First Contact Physiotherapist” without speaking to a GP.  Similarly, we have a “Social Prescriber” to help with issues that might benefit from local non-clinical services; and a pharmacist to help with medication queries. Again, these can often be arranged with the receptionist without speaking to a doctor, if preferred.

Of course, despite all of the above, please do contact the surgery if you are concerned, or need our support in any way. As always, we’re here to support you all when you need it, but please take a moment to check that it is us you need before phoning.

Many thanks

The Partners