Appointments

Making an Appointment

•            If your problem is medically non-urgent we would encourage you to submit an online form e-consult through our website. A doctor will review your request and get back to you within 2 working days. You will receive a phone call, text or email in response to your enquiry from the most appropriate person. Please note, it may not always be a doctor who answers your query.

•      Phone us on 01423 322309 Monday to Friday, 8.00am to 6.30pm

• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm

Urgent Appointments

We are now running an urgent hub at the surgery for patients with urgent conditions requiring on the day treatment.

To access this service please telephone reception with details of your symptoms which will enable them to direct you to the correct clinic. If appropriate this will be the urgent hub. 

Patients attending the urgent hub will be asked to come and sit and wait to see a GP.

Please note this is NOT a walk in clinic.

Cancelling or changing an appointment

If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Use the NHS App to cancel an appointment.
• Use SystmOnline to cancel an appointment.
• Phone us Monday to Friday, 8.00am to 6.30pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm

If a patient arrives more than 10 minutes late, then they have missed their appointment.  If the missed appointment is routine or non-urgent, then the patient will need to rebook.  This prevents delays to the GP/nurse sessions and to ensure fairness for patients who have arrived on time.  If the missed appointment is deemed medically urgent, then the receptionist will take some details regarding the nature of the problem and the patient will need to rebook a new urgent appointment either with the original clinician or the on-call doctor.

Weekend & Evening Appointments

More information here

If you need help when we are closed

• Use NHS 111 online or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Home Visits

To request a home visit, contact the surgery before 10.30am.

Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.

Lack of transport is not a reason to request a home visit.

Call the surgery on 01423 322309 before 10.00am.