Making an Appointment
All initial requests/queries to the practice must be made via telephone or online via Econsult where possble. Please telephone 01423 322309. Alternatively you can ask at recpetion.
If your problem is urgent you will be offered an appointment in the urgent hub.
If your problem is medically non-urgent we would encourage you to submit an e-consult through our website. A doctor will review your request and get back to you within 2 working days. You will receive a phone call, text or email in response to your enquiry from the most appropriate person. Please note, it may not always be a doctor who answers your query.
You may find it helpful to visit the NHS website to find self-care advice for minor issues or ask a local Pharmacist. Some helpful advice around medicines you can buy over the counter can be found here: self care advice
We are now running an urgent hub at the surgery for patients with urgent conditions requiring on the day treatment.
To access this service please telephone reception with details of your symptoms which will enable them to direct you to the correct clinic. If appropriate this will be the urgent hub.
Patients attending the urgent hub will be asked to come and sit and wait to see a GP.
Please note this is NOT a walk in clinic.
Weekend & Evening Appointments
Please click here for further details
Arriving at the Surgery
If you have an appointment please make yourself known to reception when you arrive and they will direct you to the correct waiting area. You can log your arrival at the self arrival screen located in the main reception.
Late arrivals policy
We understand that sometimes circumstances can make patients late for their appointments. However, patients have a duty to attend for pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery and finding a parking space.
We therefore operate the following system:
If a patient is up to 10 minutes late, the clinician will see them.
If a patient arrives more than 10 minutes late, then they have missed their appointment. If the missed appointment is routine or non-urgent, then the patient will need to rebook. This prevents delays to the GP/nurse sessions and to ensure fairness for patients who have arrived on time. If the missed appointment is deemed medically urgent, then the receptionist will take some details regarding the nature of the problem and the patient will need to rebook a new urgent appointment either with the original clinician or the on call doctor.
We appreciate the efforts our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible and adhering to a Late Patient Policy assists us in doing so. However, due to the nature of general practice, sometimes the clinician may be running behind. If this is the case, then please accept our apologies.
Please show kindness and consideration to all our staff who are here to help you
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp