Making an Appointment
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For all medical requests please submit an online request through our website or your NHS App. A Doctor will review your request and make sure it is directed to the right person. You will then receive a phone call, text or email in response to your enquiry from the most appropriate member of our team.
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Don't worry if you are unable to use the online form, phone us on 01423 322309 Monday to Friday, 8.00am to 6.30pm and our Patient Advisors will help you to complete the online request.
- Visit the surgery and our Patient Advisors will help you to complete the online request form. We are open Monday to Friday, 8.00am to 6.00pm
Urgent Appointments
All medical requests are carefully reviewed by one of our doctors. If we feel a same day appointment is the best option, the surgery team will contact you to confirm the time and details of this appointment.
Cancelling or changing an appointment
If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Use the NHS App to cancel an appointment.
- Use SystmOnline to cancel an appointment.
- Phone us Monday to Friday, 8.00am to 6.30pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.00pm
If a patient arrives more than 10 minutes late, then they have missed their appointment. If the missed appointment is routine or non-urgent, then the patient will need to rebook. This prevents delays to the GP/nurse sessions and to ensure fairness for patients who have arrived on time. If the missed appointment is deemed medically urgent, then the receptionist will take some details regarding the nature of the problem and the patient will need to rebook a new urgent appointment either with the original clinician or the on-call doctor.
Weekend & Evening Appointments
More information here (DOCX, 40KB)
If you need help when we are closed
- Use NHS 111 online or dial 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Home Visits
To request a home visit, contact the surgery before 10.00am.
Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.
Lack of transport is not a reason to request a home visit.
Call the surgery on 01423 322309 before 10.00am.