We realise that everyone is concerned regarding ordering of prescriptions. Please try and avoid using the telephone ordering service where possible. This has been retained for urgent queries and for elderly and vulnerable patients without the internet and who are unable to visit the surgery for medical reasons.
Please do not direct Dispensary queries via Reception.
Ordering a repeat prescription
REMINDER – allow 5 working days for our dispensary to process prescriptions – please note this does not include weekends. You will receive a text message when your prescription is ready to collect. Please do not call or visit the surgery before this time unless your medication is urgently needed. This has a delaying effect for other patients.
In person - There is a post box situated outside the main entrance of Reception and on the Dispensary wall, please place your repeat form or a note with your request including your name, address, date of birth and contact details.
Online - You can download the NHS app via your app store or log in online. This will give you access to ordering your repeat medication online. If you have previously been given access, you can log into Systmonline to order your prescription.
Telephone - Please call 01423 325755 between 12.30pm and 2.30pm on a Monday, Tuesday, Thursday and Friday. Limited contact only for vulnerable patients without internet and urgent queries.
Automatic repeat ordering – for some patients we can pre-order your next month’s medication at dispensary so you do not need to contact us each month. Please enquire at Dispensary about this.
When arriving at Dispensary
We are no longer operating the traffic light system.
Please note however we are only able to allow 3 people in the dispensary reception area at any one time (2 seated in the main waiting area and 1 standing in the entrance hall).
Please note the Dispensary entrance is sometimes used for access for other patients seeing clinical staff.
Helperby surgery is open 13.30pm – 16.30pm Tuesdays and Thursdays for prescription collections.
Burton Leonard Post Office
Burton Leonard post office is now providing a service for prescription collection. Please enquire with dispensary for more details.
We will commence a regular weekly delivery of prescriptions to the vilage shop in Great Ouseburn for patients in the village and surrounding area.
This will commence on Wednesday 3rd November 2021 with the delivery being made by one of the surgery dispensary team who will also collect any repeat prescription request slips for medication to be delivered the following week.
Patients who are wishing to register for this service should complete a consent form (obtainable from the village shop or dispensary) and hand it in at the village shop or the dispensary. Please note we can not accept verbal or online requests for registration.
We would like to thank the staff at the village shop for their help and co-operation and we hope this service will allow us to build up a regular delivery service for the future.
We know these are difficult times, but please show consideration to our Dispensary staff and Reception staff when they are dealing with your queries. We are trying our best to help you and continue to provide the best service to patients during this time.