I have a medical emergency
- Always call 999 in a medical emergency - if someone is seriously ill or injured or their life is at risk.
- You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.
Self Help Information
- There are several conditions which you can safely treat at home with medicines you can buy over the counter at a pharmacy or in the supermarket. Some helpful advice around self help and medicines you can buy over the counter can be found here: Self Care Advice
Pharmacy First Scheme
Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.
Conditions they can offer prescription medicine for are:
- impetigo (aged 1 year and over)
- infected insect bites (aged 1 year and over)
- earache (aged 1 to 17 years)
- sore throat (aged 5 years and over)
- sinusitis (aged 12 years and over)
- urinary tract infections (UTIs) (women aged 16 to 64 years)
- shingles (aged 18 years and over)
Find a pharmacy near to you
Pharmacy First
I need to see a doctor or nurse today
- If your problem is urgent for today call the surgery from 8am to speak to our experienced receptionists who will make arrangements for you to be assessed by the most appropriate clinician for your needs. This may be a doctor, nurse, pharmacist, or physiotherapist. You will be offered an appointment, telephone or video consultation or a home visit. Please give as much detail as you can to the receptionist so the best solution can be offered to you. They are trained to deal with your request, and all staff at Church Lane Surgery work within our strict confidentiality policy.
- If you are uncomfortable disclosing your problem to the receptionist, you will be asked to complete an online request so a doctor can assess the urgency.
- See here for a description of other healthcare professionals available at the surgery who may be able to help with your specific requirement: Additional healthcare professionals (PDF, 210KB)
I need to make a routine appointment
- If you are unwell or need medical/health advice, you may not be sure of where to go for help. At Church Lane Surgery we have clinicians with differing specialities and skills. It is not always best to simply make a doctor's appointment.
- Long term conditions such as diabetes, coronary heart disease and respiratory problems are managed and treated by our specialist nurses.
- If you need a blood test there are walk in clinics at Harrogate and Ripon hospitals and Chain Lane Chemist in Knaresborough or we can access clinics run by Yorkshire Health Network in Knaresborough and Harrogate.
- Depending on the problem, you may need to visit an external health provider such as a Pharmacy, Family Planning Clinic, Sexual Health Clinic, Minor Injuries department, A&E department, Dentist, or one of the many other services operating in the Harrogate and Rural District.
- A range of appointment types are available and we will always try and accommodate the best solution for you. Telephone and video consultations are an alternative to face to face appointments where this is appropriate.
- Online consultations are available via the link on the website home page. Please fill out the online questionnaire and you will receive advice within 2 working days.
I need to speak to a Pharmacist
- Wayne our pharmacist is available on Mondays, Wednesdays and Fridays. If you need to speak to Wayne regarding medication, please ring the surgery on 01423 322309.
- Further to Wayne our PCN/practice utilise pharmacist services via Prescribing Care Direct, for more information please visit their website: www.prescribingcaredirect.co.uk
I need to update my Fit Note (sick note)
- Please use the online admin service to request a fit note. Fit notes can be sent to you electronically if we have your mobile phone number. Please ensure we have your current number.