Have your say to improve your healthcare
Did you know you can have your say to help improve more services across the NHS?
There are several ways you can tell us how we are doing.
You can leave a review here www.nhs.uk/services/gp-surgery
Or complete The Friends & Family Test below which is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It is in use in many parts of the NHS.
You can comment on what is going well and what could be improved so that people who make decisions about local healthcare can take your views into account.
It doesn’t take long and you don’t need to give your details on your feedback form.
Patients' Suggestions
The opinion of our patients is important to us and any comments or suggestions you care to make will be considered.
Our contact details are as follows:
Church Lane Surgery
Church Lane
Boroughbridge
York
YO51 9BD
Telephone: 01423 322309
There is also a suggestion box and forms available at reception. Please include your contact details if you would like a response.
If you are unhappy or have a problem with the service
If you have a complaint about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Please read through the procedure -click here. You can download a form to complete here or pick one up from reception. Our complaints system meets the national criteria.
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